FAQ

1. Why is your logo upside down when we hold your pencils in our hand?

First, if you're left handed, its not! But that probably isn't the answer you're looking for. Our logos are oriented so the arrow in the logo is pointing toward the end of the writing instrument. We think it looks cool that way, make sense? On a side note, if you get custom engraving you can choose which way the engraving is oriented, right or left handed. 

2. How do your pencils sets work? 

Our pencils sets use lead holders which are a type of mechanical pencil. You insert the color you want into the working end by depressing the button on the back and feeding it in, or by removing the button on the back and dropping the lead into the back, replacing the button, and clicking it to advance the lead, You can get a better idea watch the user guide here. 

3. Do you ship internationally?

Yes, we ship to most places. But you may be responsible for customs fees and taxes to get them into your specific county. Oftentimes we only find out what this is the first time we ship somewhere. Please look into this before ordering. It seems their weight or value is below the threshold of most countries fee schedule. I will post historical fees by the countries we've shipped to here soon!

4. Do you have refills for your sets?

Yes, we sell colored lead and graphite refills, 8 at a time, you pick the colors, for $5 with free shipping! Here's a link

5. I lost or damaged a piece of my beloved With tools, what are my options? 

Oh no! we hate you not creating for any reason! First tell us what you lost or broke and we'll see what we can do to get you back in action. Email us at hey@withofficial.com to get rolling!

6. Are your products for kids, and if so what age is recommended? 

Yes, kids are one of the main reasons we make our products! Having the ability to create anywhere is so important in a culture of screens and consuming. Our products also make GREAT GIFTS for that developing artist!

We usually say 8-10 years old is an appropriate age when kids can start using our products. Crayons work great before that. But with each set of our 36 Colored Pencil Set, for instance, we offer one free tube of 8 colored leads shipped to you for those first few broken colors as they learn to use them! We also have a very helpful User Guide video.

7. What are your return and refund and refund policies? If you receive your products and there is anything wrong with them or the shipment was incorrect, please reach out to us through any of the ways listed on the Contact Us page and let us know. We will do everything we can to correct the mistake as quickly as possible.

Returns for reasons outside of our control will be refunded upon receipt of products in new condition, and are returned at purchasers expense (hey, we ship 'em out for free).

8. Do your products come with warranties?

Yes, we warranty our products FOR LIFE. In fact, if they fall apart or wear out, simply contact us and tell us what's up and we will make sure you are back creating as fast as possible!

Our warranties do not cover the wearing out or breaking of artist mediums due to normal use. For example leads, colored leads, marker tips, erasers, etc... We do however offer one free refill tube of 8 colored leads to verified purchasers to offset the learning curve of using them.

9. I'm artist, do you guys ever have brand ambassadors or influencers and how can I become one if interested?

Yes, we do from time to time work with artists to represent our brand as well as help us develop products and offer valuable feedback! Email hey@withofficial.com if you are interested. Please include relevant social media info and/or work examples for consideration. Thank you!

10. We have a retail shop or E-commerce store, can we sell With? We'd love to talk, email us at hey@withofficial.com